Admin work type |
Basic Managed |
Semi Managed |
Full Managed |
|---|---|---|---|
|
System Admin work (how many support ticket in a month you entitle for Admin Work) |
2 support tickets / month |
4 support tickets / month |
8 support tickets / month |
|
Service Monitoring (we monitor your server service and fix it for you) |
Ping sensor |
SNMP |
Agent |
|
Operating System software update and patches* (operating system, Hardware, networking, etc.) | |||
|
Initial Server Setup (if you order new server from us, we will setup and configure the server to get ready for use) | |||
|
Server Distribution Software update and Support* (LAMP) |
(advice only) | ||
|
WHM / cPanel Technical Issues (Updates, patches, tweaking, setup, configuration, etc.) | |||
|
Email Log Analysis (Troubleshoot email deliver, rejection etc.) | |||
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Cpanel Server Migration (We will help you migrate data in from 1 server to another server) | |||
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Server Backup Restoration (If your server requires a restore, we’ll restore your server) | |||
|
Internal Interface (Internal interface that allowed to communication and migration) | |||
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Expert Advise (If you need expert advise, you can always contact us) | |||
|
Disaster Recovery & Hack Recovery (If your server is crashed or hacked, we will rebuild your system or restore from backups) | |||
|
Software Firewall Maintenance (We help you to maintain your firewall, block and unblock) | |||
|
Remote Backup Storage (free remote backup storage for your cPanel backup) |
Peace of Mind
Have a peace of mind. Server management is all about Nocser’s Managed Server. We deliver managed server with management services. Reduce the management costs related to your servers and opt for security provided by daily backups, monitoring and software work included in Nocser’s server management plans.
Software Firewall Management
Install csf / Firewalld and maintain firewall to suite your needs. This management package applies only to the server identified in this message Software work time is cumulated in 30 minute blocks Unused time is not saved for the next month.
Server Management
Reduce the management costs related to your servers and opt for security provided by daily backups, monitoring and software work included in Nocser’s server management plans.This is useful when your server is being attacked. All overage usage your server used during the server being hack will be waived. Just like you purchase a accident insurance.
Managed Backup Service
Reduce the management costs related to your servers and opt for security provided by daily backups, monitoring and software work included in Nocser’s server management plans.This is useful when your server is being attacked. All overage usage your server used during the server being hack will be waived. Just like you purchase a accident insurance.
Security Audit and Server Hardening
LSM (Linux Socket Monitoring) installed and configured – Function is to monitor ANY new TCP socket that has been created after the LSM installation.
BFD (Bruteforce Detection) installed and configured – Function is to ban any kind of brute force for services like ssh, exim, apache, ftp.
Additional Work Hours Rates
Those fees only apply to work hours exceeding your monthly allocation according to your management package. On request support are charge base on $75.00 / hour. Emergency work outside of regular work hours count as double.