Rules for Reseller
- End user support request
- EU support request shall be initiate by reseller. We do not support EU directly
- Reseller shall act as first level support to EU.
- In the event EU has no in house or outsource IT staff, reseller shall recommend EU to engage their own IT staff
- Reseller shall encourage customer to take SpamExpert if EU is concern about spam
- Reseller shall always monitor and respond to ModernOne ticket raise to them included but not limited to spam, over bandwidth, exploit, over resources...
- Reseller shall follow migration procedure so that to minimize customer service interruption during migration
