Managed Service
| Server Management | Essential Care | Business Care | Complete Care |
| Initial server setup (Operating System, cPanel/WHM, security) |
✓ | ✓ | ✓ |
| Operating System and cPanel/WHM updates and patches | ✓ | ✓ | ✓ |
| Service monitoring (Apache, MySQL, Email, DNS) |
Monitoring | Notification | Proactive |
| Firewall management (refer detail table below) | Basic | Standard | Advance |
| SSL installation (AutoSSL/Let's Encrypt) | ✓ | ✓ | ✓ |
| Spam filter configuration (SpamAssassin) | ✓ | ✓ | ✓ |
| Email account creation/removal assistance | ✓ | ✗ | ✗ |
|
WHM basic assistance |
✓ | ✗ | ✗ |
| Outlook / email client setup help | ✓ | ✗ | ✗ |
| Basic cPanel task (how to create email, database, etc.) |
✓ | ✗ | ✗ |
| Provide information to customer's web developer | ✓ | ✗ | ✗ |
| Basic DNS record management (A, MX, CNAME) | ✓ | ✗ | ✓ |
| Email delivery troubleshooting | ✓ | ✗ | ✓ |
| WHM advance assistance | ✗ | ✓ | ✓ |
| Email log analysis (delivery, rejection, blacklisting) |
✗ | ✓ | ✓ |
| Access log analysis | ✗ | ✓ | ✓ |
| LAMP stack updates (PHP, MySQL, Apache) |
✗ | ✓ | ✓ |
| cPanel Inward Migration (cPanel to cPanel) | ✗ | ✓ | ✓ |
| Expert advice on system admin tasks | ✗ | ✓ | ✓ |
| Unlimited support tickets (fair use) | ✗ | ✗ | ✓ |
| Disaster recovery and hack recovery | ✗ | ✗ | ✓ |
| Server migration (unlimited within reason) | ✗ | ✗ | ✓ |
| Backup restoration | ✗ | ✗ | ✓ |
| Remote backup storage | ✗ | ✗ | ✓ |
| Priority support | ✗ | ✗ | ✓ |
| System Admin hours / month Overage billed at standard rate. |
1 hours | 2 hours |
6 hours |
Firewall & WHM Management:
| Firewall Management | Basic | Standard | Advance |
| Block/unblock IP on request | ✓ | ✓ | ✓ |
| Open/close ports | ✓ | ✓ | ✓ |
| CSF rule, LFD thresholds | ✗ | Upon Request | ✓ |
| block brute-force IPs, mitigate DDoS | ✗ | ✗ | ✓ |
Which plan suitable for me?
| Essential Care |
|
| Business Care |
|
| Complete Care |
|
