Short Answer
Yes — all recurring bills are based on your order date, not the setup date.
For example, if you order on the 5th but your service is only set up on the 8th, your recurring billing date is still the 5th of each month.
Exception
If setup takes longer than 3 business days, the billing date may be adjusted. In this case, contact our billing team to confirm your actual recurring date.
Why It Works This Way
- The order date is when the service contract begins.
- Setup time varies depending on the product and verification process.
- Using the order date keeps billing consistent and predictable.
Need Help?
If you're unsure about your billing date, open a support ticket and our billing team will confirm it for you.
